VoiceFlow, AI Receptionist for UK Trades
Never miss
another call.
VoiceFlow is your AI receptionist — answering your phone, texts, and website chat 24/7, booking jobs straight into your calendar, without you ever having to pick up.
What Is VoiceFlow?
An AI receptionist built for UK trades.
VoiceFlow is an AI receptionist built for UK trade businesses. It answers your phone the moment it rings, day or night, whether you’re up a ladder, mid-job, or fast asleep, has a real conversation with the caller, and books the appointment straight into your calendar. No hold music, no voicemail, no “sorry, we’re closed.”
It’s set up for your trade specifically. Whether you’re a plumber, electrician, roofer, vet, driving instructor, or one of a dozen other trades, VoiceFlow already knows how your business talks and what your customers ask, so it sounds right from day one, not after weeks of training it yourself.
Who It’s For
Built for the businesses that miss the most calls.
And lose the most work because of it.
- You’re on a job and can’t stop to answer the phone
- You’ve lost work to whoever picked up the phone first, usually a competitor
- You want bookings to land in your calendar without back-and-forth texting or a game of phone tag
- You can’t justify a full-time receptionist (£28,000–35,000 a year) or a human answering service (£300–1,200 a month for proper round-the-clock cover)
If any of that sounds familiar, VoiceFlow pays for itself the first week it stops a job from going to someone else.
How It Works
From ringing phone to completed job.
Answered instantly
A customer calls, texts, or messages your website chat. VoiceFlow answers immediately, every time, day or night.
A real conversation
No phone-tree menus, no “press 1 for…”. VoiceFlow asks what they need and takes down the details naturally, the way a good receptionist would.
Checked and booked
It checks your actual availability and books the job on the spot, your hours, breaks, and daily capacity respected automatically. No double-bookings.
Instant confirmation
The customer gets an instant confirmation by email and text, so there’s no doubt it’s actually gone in.
You get notified
You’re notified, and the job shows up ready to go, in your calendar and your dashboard.
Reviews on autopilot
After the job’s done, VoiceFlow follows up automatically, only asking happy customers for a review, so your rating only ever goes up.
What’s Included
Everything your receptionist does.
Without the overheads.
Answering, Every Way
Your own dedicated phone number, answered by a real AI conversation, not a phone tree. On Pro, the same AI also handles two-way text conversations and a “Talk to us” chat widget for your own website.
Real Booking, Not Just Message-Taking
VoiceFlow checks your actual diary, opening hours, breaks, how many jobs you can fit in a day, and books directly into your calendar. It syncs to your own phone or computer calendar automatically.
Missed-Call Recovery
If someone still doesn’t get through, they get a follow-up text within minutes, so even the rare gap doesn’t lose you the job.
Everything In One Place
Every lead, customer, call, message, and job lives in one simple dashboard, no juggling a separate CRM, calendar, and answering service.
Set Up For Your Trade From Day One
Ready-made setups for a wide range of UK trades, plumbing, electrical, roofing, landscaping, pest control, HVAC, driving instruction, veterinary, and more, so VoiceFlow already knows your trade’s language before it ever takes a call.
Reviews That Build Themselves
Automatic review requests go out after a job’s done, but only to customers who had a good experience, so it never asks an unhappy customer to leave a public review.
Key Benefits
What VoiceFlow gives your business
Stop Losing Jobs to Missed Calls
Every call gets answered, every time, no more work walking straight to a competitor because nobody picked up.
Get Your Evenings and Weekends Back
VoiceFlow works around the clock so you don’t have to be reachable around the clock.
Bookings Land in Your Calendar Automatically
No callbacks, no back-and-forth texts trying to find a time that works.
Sound Like a Bigger Business Than You Are
Every caller gets answered professionally and immediately, the same experience a much larger company would offer.
Build Your Reputation on Autopilot
Review requests go out automatically after a good job, so your online reviews grow without you having to remember to ask.
No Setup Fee
Most custom AI receptionists charge £2,000–4,000 just to get started. VoiceFlow doesn’t, you’re live within minutes of signing up.
Returning Customers Are Recognised
A returning customer is recognised, not treated like a stranger every time they call.
Urgent Calls Get Escalated
Genuinely urgent calls get escalated straight away, or transferred live to a real person if that’s what the caller needs.
How VoiceFlow Compares
See where the cost actually goes.
| Option | Typical monthly cost | Setup fee |
|---|---|---|
| Generic off-the-shelf AI tools | £30–150 | Usually none, but DIY-configured and limited |
| Custom-built AI receptionists | £100–300+ | Most charge £2,000–4,000 separately |
| VoiceFlow | From £247 | £0, none |
| Human answering service (business hours) | £50–300 | — |
| Human answering service (genuine 24/7) | £800–1,200 | — |
Pricing
Plans that scale with your call volume.
Best for getting every call answered, booked, and logged from day one.
- AI Receptionist
- Lead Capture
- Booking
- Call Logging
- Emergency Callout Alerts
- Customer & Job Management
- Quotes & Invoicing
- Knowledge Base
- Client Referral Program
Best for teams chasing more reviews and recovering missed calls automatically.
- All Starter
- Missed-Call SMS Recovery
- SMS Follow-Ups
- Reporting
- Review Requests
Best for high call volume businesses that want text and web chat covered too.
- All Growth
- Website Voice Widget
- Two-Way AI Text Conversations
- Highest call volume (2,000 min incl.)
- Lowest overage rate
No setup fee on any plan. Every plan includes your own dedicated phone number and a fully configured AI receptionist from day one.
Common Questions
VoiceFlow FAQs
What is VoiceFlow and how does it work?
VoiceFlow is an AI call handling product built by Hawthorne Systems. It answers your inbound business calls with a professional AI voice, understands what the caller needs, books appointments directly into your calendar, takes structured messages, and routes enquiries to the right person, all without a human receptionist.
Will callers know they’re speaking to an AI?
VoiceFlow uses a natural, professional British voice designed to handle enquiries smoothly. Most callers experience it as an efficient call-handling interaction rather than a scripted, robotic system.
Does VoiceFlow work with my existing calendar and CRM?
Yes. VoiceFlow books appointments directly into your calendar and captures every caller’s details automatically into your CRM, so there is no manual data entry or double-handling after the call ends.
Is VoiceFlow available outside normal business hours?
Yes. VoiceFlow answers calls 24 hours a day, seven days a week, so enquiries that come in evenings, weekends, or while your team is on-site are captured instead of going to voicemail.
How is call routing handled?
VoiceFlow can route calls intelligently based on the type of enquiry, team member availability, or caller priority, so urgent or high-value calls reach the right person rather than sitting in a generic queue.
How much does VoiceFlow cost?
VoiceFlow starts at £247 a month for the Starter plan with 200 call minutes included (then £0.35/min), rising to £349 a month for Growth (500 minutes then £0.30/min, plus missed-call SMS recovery and review requests) and £599 a month for Pro (2,000 minutes then £0.25/min, plus a website voice widget and two-way AI text conversations). There is no setup fee on any plan.
Get Started
Every call you miss
is a job someone else picks up.
VoiceFlow makes sure that never happens again, answered, booked, and confirmed, automatically, whether it’s 9am on a Tuesday or midnight on a Sunday.
No obligation. No hard sell. Just a straight conversation about what’s possible.